Shipping & Delivery

ORDERS

Handle Time

We process orders within 2-3 business days (excluding weekends and holidays).

 

Placed Orders

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

You can also sign up for an account if you haven't already done so at check out, where you can view all of your orders and their status in real time.

If you need any assistance with your order, please contact us immediately at shop@jahzkitchen.com. We will not be able to make changes to your order after it has shipped.

Pickup/ Shipping

Currently we are only shipping within Canada.

This is to ensure that our shipping rates and times are accurate and that we are able to scale handling any logistics or issues that may arise. 


Curbside Pickup

Curbside Pick up is available for the Local Kitchener/Waterloo and surrounding areas. You will receive an email stating that your order is ready and available for pickup with instructions on how to do so.

 

Packaging of Products

1-3 products are placed into mailing envelopes to be shipped.

4 products or more are placed into shipping boxes.

 

Shipping

Unless otherwise stated when selecting your preferred shipping method, all deliveries are fully insured with tracking with the exception of Mail Slot Delivery which is offered for convenience on a single product purchase within Canada.

Our main shipping provider is Canada Post, but may include other carriers for other options. All shipping related items including pricing, guarantees, time frames, insurance, tracking, policies and procedures are provided and subject by Canada Post or other Carriers and their terms.

JAHZKITCHEN is not responsible for any delays or extra charges (Taxes, Duties, Fees) that may be applied for over the border shipping at customs.

If there is any issues with your shipping, please contact us at shop@jahzkitchen.com so that we may be able to look into the matter and correct it.

 

Shipping Rates

Our shipping rates are calculated in real time from Canada Post or other Carriers to ensure that you pay the quoted price at time of check out.

Typically for 1 - 3 Products it averages based on location around $12.00 CAD - $18.00 CAD for Expedited Delivery. With 4 Products there is a slight increase.

There is also a Mail Slot Delivery option ($6.00 CAD) which is delivered to you by regular mail for a single product within Canada only. This shipping method is not Tracked or Insured and is offered only for convenience.

We offer Free Shipping on orders $100.00 or more

 

Shipping Times

Shipping times are determined by Canada Post or other Carriers and shipping method selected. Which is usually within 2-4 days for Express and 3-9 days for Standard, unless otherwise stated at check out.

Note: Due to COVID safety regulations, shipping timelines are no longer guaranteed by shipping companies.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will contact you on how you would like to correct your order.

Add a buzzer number & phone number to the order (if applicable) or other delivery instructions for couriers to be able to deliver your package in a timely manner.

NOTE: We are not responsible for shipping carrier delays.

Mail Slot Delivery

We offer Mail Slot Shipping / Standard Letter Mail shipping for a single product within Canada only for $6.00 CAD.


This is the cheapest way to ship a single product within Canada. However, it has no Tracking or Insurance. Therefore we can not guarantee delivery times, lost or misplaced mail due to not being able to track or confirm delivery.

This option is offered as a cheap way of shipping only. I usually send by this method to Family & Friends and have never ran into an issue. Besides 1 or 2 taking longer than expected. The Shipping time is as stated by Canada Post.

  • 2 business days for Local
  • 3 business days within the Province
  • 4 days business days for National

 

Free Shipping

We offer Free Shipping on orders $100.00 or more