FAQ

Looking for information or need help? We got you. Below is a list of commonly asked question. If your question is not answered here, reach out to us at shop@jahzkitchen.com

Company

We are a small home based business sharing JAH Products through this Website and Recipes through jahzkitchen.com, which is our food blog website. Check out our about page to learn more.

We are located and operate from 371 Margaret Ave, Kitchener Ontario

All Shop inquiries can be made through shop@jahzkitchen.com. If you wish to speak with someone, please include your contact information and someone will reach out to you to assist with any questions you may have.You can also message us through Facebook.

Pickup orders are usually ready right away but can take up to 2 hours to be ready. You will receive a confirmation email that your order is ready for pickup. Please have your order confirmation number with you. When you arrive at our location (371 Margaret Ave, Kitchener), let us know you are out front indicating your order number and we will bring your order out to you.

Products

Canada Made! All of our products are made on site with locally sourced ingredients and in small quantities to ensure the freshest package date.

All of our products are hand made on demand. This means that there is no prepackaged products that sit for months. We order our supplies locally and hand make a small batch to be sold. All Products are hand mixed, inspected, weighed and heat sealed. This does mean from time to time we may go out of stock. We will try our best to stay on top of this and adjust our procedure to accommodate.

All of our products are packaged into Matte Black Aluminum Foil Stand Up Airtight Zipper Pouches Smell Leak Proof Storage Bags. All Products are measured out at 200 g and heat sealed.

All of our Product listing contains an Additional Information Tab that contains a link to our Food Blog website on a particular Product. From here, Ingredients, Instructions, and other Recipes that can be created from a particular product are listed.

All Products should be stored in a cool dry place away from sunlight. For longer storage and shelf life, store JAH Products in the Fridge or freeze. All of our products are resealable so that you can store them in the original packaging or store them in your preferred containers once opened.

Herbs & Spices, or Seasoning Blends typically last for 2 - 3 years. The Shelf life can be extended by refrigeration or freezing. However we do suggest that our products be used up within 1 year of receiving your product for the freshest results.

No, All of our Products are created using the freshest ingredients without any fillers or anti-caking agents.

While we do state any allergens in our product description along with the ingredients. All of our products are produced in a kitchen where other allergens may be present that are otherwise not stated.

Orders

The Shipping times are displayed and depend on what option you selected during checkout. Often this is anywhere between 1 - 9 days.

You will receive a confirmation email that your order has shipped with a tracking number. Use this tracking number to track your order through Canada Post Track Order. If you signed up for an Account, all order updates can be viewed from your account on our website.

If you have not received an email indicating that your order has shipped, Contact us at Shop@jahzkitchen.com immediately to request the changes desired to your order. Changes can not be made once the order has shipped. If adding additional products to the order. Then a new order would have to be created.

If you do not get an order confirmation email sent to the email provided at check out, please check your spam folder. Sometimes our emails get sent there depending on your email settings. You can also sign up for an Account, which will show all of your orders and their status.

While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturer defects, logistics issues, wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting us at shop@jahzkitchen.com. We will resolve your issue as quickly as possible.

If the order is still being processed, contact us at shop@jahzkitchen.com immediately with your order number and a request to cancel. Once the order has shipped, it can not be cancelled.

First check the tracking number to see if it has been delayed or held up. If it has been 10 business days or more, contact us at shop@jahzkitchen.com so we can look into the issue and resolve it. Please attach your order number. We will contact Canada Post on your behalf and look into the matter on a case by case basis.

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@jahzkitchen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work with Canada Post and You, towards a satisfactory solution.

Payments

We accept all major credit cards and debit interac cards as well as Google Pay, Apple Pay and Shop Pay.All Pay method options are displayed at check out and at the footer of our website.

Pick Up

You can choose local pickup at check out. A confirmation email will be sent once the order is ready for pickup with instructions and contact information. Come visit us at our location between store hours and let us know you are out front. we will run your order out to you.

Yes we do accept cash for pickup. When placing your order online, select the in-store payment option towards the bottom of optional pay methods

Yes, enter the shipping details and select the in-store payment option. Once the order has been paid for, we will process it for shipping.

Shipping

Currently we only ship within Canada through Canada Post. This is to ensure we don't bite off more than we can chew. We want to ensure prices, delivery times and any other logistics that may arise are sufficiently handled and that we can build a solid foundation. From here we want to expand to USA and then other countries.

All shipping options are calculated and displayed at check out. We go through Canada Post for all of our shipping options and calculate the shipping cost in real time from their servers. All Shipping Policies, Insurance, Coverage and Tracking is provided by Canada Post and their Policies. We offer Free Shipping on all orders over $100.00. We additionally offer a flat rate fee of $6.00 for a single product to be shipped within Canada only (Mail Slot Shipping). This shipping option does not have insurance or tracking and is only offered as a cheap alternative to higher shipping rates.

The Shipping time depends on your shipping option selected at check out. This is typically anywhere from 1-9 days depending on your location.

The Shipping rates depends on your shipping option selected at check out. This is typically anywhere from $12.00 CAD - $16.00 CAD for 1-3 products,depending on your location. We also offer Free Shipping on all orders $100.00 or more anywhere in Canada and a flat rate $6.00 CAD for a single product purchase delivered anywhere in Canada through Mail Slot Delivery. This shipping method does not have tracking information or insurance and is offered for convenience.

Shipping options are calculated and displayed at check out and will display if a particular shipping option is insured and whether it comes with tracking. Almost all options include insurance and tracking. Single Mail Slot Delivery does not.

Yes on all orders over $100.00 anywhere in Canada.

There is only 1 flat rate (Mail Slot Delivery) available for a single product. This is offered because it is the cheapest way to send a single product. We make no guarantees on this shipping method as it is not insured or traceable. This method is ground delivery by standard mail anywhere in Canada. While I have never encountered an issue with this method, mistakes can happen. If you do run into any issues with this shipping method, please contact us at shop@jahzkitchen.com so we can look into it for you.

Refunds and Returns

If for any reason you are not completely satisfied with your order, please let us know! We will do whatever we can to make it right, including a refund if required in cases where we may be at fault. Due to the nature of the products we sell, exchanges or returns are not accepted. If a refund is issued back, it is refunded back to the original pay method used at check out and may take up to 14 business days to appear on your statement. Shipping costs can not be refunded. If you received a product in bad condition or if your order is wrong, please contact us at shop@jahzkitchen.com so we can correct it. Please make sure to take a picture and attach it to the email.

In some cases where a product is damaged or defective, we will issue a refund. Refunds may take up to 14 business days to show up on your statement and are issued back to the original pay method used.

Due to the nature of the products we sell, exchanges or returns are not accepted.

My Account

You can check out as a guest or choose to sign up to create an account with us. Creating an account saves your information for faster checkout the next time you shop with us. It also centralizes your information making it easy for you to sign in and track your order, get updates in real time, and support. It also allows us to send you discount codes, special offers and sales announcements. When placing an order with us, you will be prompted to sign up to create an account with us.

When placing an order with us, you will be prompted to sign up to create an account with us or you can click on the my account icon at the top right or within our footer section to enter your contact information.

No. All that is really needed is your contact information to create an account.If at a later time you make a purchase, your account will automatically be updated for faster check out next time.

Click on the link "forgot Password" and we will email you link with instructions on how to reset your password.

Assistance

Please contact us at shop@jahzkitchen.com and we'd be Happy to Help.

Please contact us at shop@jahzkitchen.com with your contact information and we will call you as soon as possible.

Contact us at shop@jahzkitchen.com with your contact info and how you would like to video chat. Someone who signs ASL will contact you to help with any questions you may have.